FAQ

No. We are mobile and will bring all the necessary equipment to you or a nearby venue.

Yes. We are active throughout Germany and Europe and will gladly travel to wherever you are.

Yes. We bring the casino gaming tables, chairs, illumination, decorations and all the other necessary equipment with us. If your location or venue is set up in a way that will make the delivery of our equipment difficult, we can adapt our approach to ensure delivery is possible.

No. You are welcome to take advantage of our comprehensive event management services an.

Yes. In fact, we specialize in company events. Our event ideas are interactive and promote communication, making them particularly well suited to all kinds of corporate events - from Christmas partie to trade fair appearances and client events. You can look forward to professional advice and event organization, excellent quality management, bespoke casino equipment and trained staff. Take a look at our references and customer testimonials to gain an impression of what we offer.

No. You will not be charged any KSK fees.

Our event employees are specially trained and have a great deal of experience, so they are highly professional entertainers. For you, this means that you will also have competent support on site during your event.

Yes. On request we can organize English-speaking staff for your event. We can also offer you suitably trained staff for other foreign languages. Simply ask the Royal-Events manager responsible for your event.

Yes. Normally they wear neutral, black suits that do not feature the Royal-Events brand. If you are hosting a themed event, for example, our employees can also wear outfits that match your theme.

After we have received your inquiry, we will generally prepare an obligation-free quote within 24 hours. If you then decide to book one of our event concepts, you will receive an order confirmation and the manager responsible for your event will contact you and the venue to discuss all the details. We will also provide an event checklist that contains all the agreements that have been made, the schedule and all the important contact details. After your event has been successfully carried out, your manager will get in touch with you again to obtain any feedback you may have and discuss the billing.

Nothing. We will take care of all the organizational matters, such as transportation and accommodation for our employees, and answer any questions you may have. The basic plan that was discussed during the preparation of the quote (and any subsequent changes) will be developed in detail during a comprehensive phone call with your event manager. We will contact all the stakeholders involved in the event to eliminate any potential obstacles in advance. Then we will send you a comprehensive checklist with all the details for your approval. We can help you plan the running order for the evening and will gladly develop special gaming systems for events such as team building sessions, charity galas, tournaments or trade fairs. In addition, we can also take care of the GEMA reporting if you wish.

Every event is unique and has its own special requirements. As we deal with each inquiry individually, it is not possible to set any flat rates. If you require a rough idea of the costs, simply give us a call or fill out our contact form. Then we can give you an approximate price range for your event. If you then request a quote, we will of course provide exact prices for all your chosen modules.

First, we have a feedback session with each customer in the days following the event. Then we send our invoice. Payment is generally required within 14 days after the event. This information is shown on the quote and the order confirmation and individual payment terms can be arranged in advance.

The following additional costs may arise which cannot be included in the quote, as these factors cannot be known in advance:

• Spontaneous extension of play on site. For this, you will be charged 25 EUR (net) per game module for every extra half hour (see also § 4 (7) of our GTC).
• Surcharge for difficult conditions, if the set up or disassembly is more difficult than expected. For this, you will be charged 50 EUR (net) per game module (see also § 5 (1) e of our GTC).
• Standby times on site. For this, you will be charged 12.50 EUR (net) per half hour (see also § 5 (1) f and g of our GTC).
• Should you not wish to adhere to our gaming system, we will have to charge you for any considerable loss of tokens or chips at a unit price of 0.50 EUR (net) (see also § 5 (1) m of our GTC).
• If the gaming tablecloths on our tables become unusable due to burn holes or drink accidents, we will have to charge you a flat rate of 200 EUR (net) for each unusual tablecloth (see also § 5 (1) l of our GTC).

We will inform you immediately as soon as we realize that you may incur additional costs.

When planning your event, we begin reserving staff and equipment for you as early as possible. Therefore, if you cancel your event after your order has been confirmed, we reserve the right to charge a flat rate of between 20% and 80% of the total costs. The percentage depends on how far in advance the event is canceled. A detailed list is available in our GTC §6 (3).

Yes. We are able to bring our casino tables to special locations such as outdoor venues, ships or the 30th floor of a skyscraper. Of course, it is important that we clarify the delivery together in advance.

We will bring all the equipment that is required for our events. All you need to provide is a normal household power connection (230V) for the lighting of the gaming tables or the quiz equipment.

Our gaming tables are delivered disassembled. The packaging dimensions differ depending on the type of table. We therefore ask you to discuss any special delivery conditions with us in advance. For example, if you let us know the internal dimensions of the elevator in advance, we can make sure that your chosen gaming tables will fit in the elevator. You can use this document to calculate the elevator dimensions. If arrangements are made in advance, delivery via the staircase is often also possible.

No. You don’t need to worry about the floor being damaged: all the table legs and lamp bases have a protective layer of felt. In addition, we use rubber mats to lay the cables on sensitive floors. So please let us know, if your location has very sensitive flooring.

Depending on the location and the number of gaming tables, the set up and disassembly takes approximately one to three hours respectively. As a general rule, around one to two hours should be scheduled for one to three gaming tables and around two to three hours for four to six gaming tables. In the case of difficult delivery conditions, more time may be needed. Set up and disassembly times are not deducted from the playing time.

The gaming tables are available in different sizes, so it’s also possible to create a wonderful casino atmosphere in smaller venues. Around 12 - 15 m² is required per table, including chairs and guests.

No official licenses are required, as the players do not gamble with real money. With us, you’re booking casino entertainment for corporate events - it’s all about enjoying a fun and entertaining evening in a stylish atmosphere. For special gaming concepts such as fundraising events or New Year’s Eve parties we will be happy to advise you on the legally permissible options.

No. Our specially trained croupiers explain the rules of the games at the beginning of the evening and in between games as well. Easy-to-understand instructions for each casino game are also available at the respective gaming tables. Your guests will be able to start playing immediately.

Guests receive their share of play money with their welcome drink or after the meal. The play money is exchanged for tokens at the gaming tables or at the cashier desk. All guests receive the same starting capital. This makes the “gambling” more exciting and also makes it possible to determine one or more winners at the end of the event. The casino opens when the red velvet covers are removed from the gaming tables. Our croupiers explain the rules of all the casino games in detail, especially at the beginning of the evening. In addition, game instructions are displayed at all the tables. After the last round has been played, all the tokens are counted to determine the winners. A list of the most successful “gamblers” of the evening is given to the host or moderator and symbolic prizes are handed out at an awards ceremony. Further information is available here.

The standard playing time at our gaming tables is up to four hours. You are welcome to book more playing time in advance, or simply extend your playing time at the end of the agreed upon time. To do so, please talk to your Royal-Events contact person on site shortly before the end of the playing time.